At Doctor Vins, we strive to provide accurate and detailed vehicle inspection reports. To maintain transparency and fairness, we have established the following refund and dispute policy:
1. Eligibility for Refunds & Disputes
- ● Customers may request a refund or dispute their purchase within 3 hours of placing an order.
- ● After 3 hours, refunds and disputes will not be accepted, as we utilize paid tools and resources to generate your vehicle inspection report.
2. Non-Refundable Cases
- ● Once the report has been processed and delivered, refunds will not be issued.
- ● Refunds are not applicable due to customer error (e.g., incorrect VIN or vehicle details).
3. Dispute Resolution
- ● If a customer believes there is an issue with their report, they must contact us within the 3-hour window to request a review.
- ● We will evaluate each request on a case-by-case basis and provide a resolution accordingly.
By purchasing a report from Doctor Vins, you acknowledge and agree to these terms. If you have any questions, please contact our support team.
Valid refund reasons:
- ● You received an empty report
- ● You were charged twice for the same report.
Invalid refund reasons:
- ● Inaccuracies in a report
- ● Incomplete report
- ● Untimely report